Identification of Stakeholders

Millennium bcp develops strategies and policies adjusted to the challenges imposed by interested parties, promoting a business model based on continuous, transparent and constructive dialogue. The ability to create value depends on establishing strong and lasting close relationships based on trust and mutual respect.

Since 2009, the Bank has deepened its methodology for identifying and mapping Stakeholders, defining the engagement level with each subgroup, based on the Bank's impact on these groups and these groups impact on the Bank's activity.

Millennium bcp's interested parties are classified into two major groups:

• Affected Stakeholders: individuals or groups whose interests are or may be affected, positively or negatively, by the Bank's direct or indirect activities and business relationships along its value chain (e.g., Customers, Employees, Shareholders, Suppliers, Communities).
• Users of Sustainability information: entities that use financial and non-financial information for several purposes, including Supervisors, Investors, Analysts, Asset Managers, Credit Institutions, Regulatory Authorities, Rating Agencies, Academy, Non-Governmental Organisations (NGO) and Consultants specialised in ESG matters.

In order to integrate the Stakeholders perception regarding ESG issues, Millennium bcp regularly carries out a structured consultation process. The last exercise, carried out in 2022/2023 through an online survey, involved a representative sample of the main stakeholder groups and allowed us to understand their main needs and expectations in terms of Sustainability.

The results of this consultation served as a basis for the validation of the materiality analysis exercise carried out in 2024, reinforcing the link between the material issues and the Bank's strategic performance.

The analysis of the results is conducted by the Corporate Sustainability Area, which informs the Sustainability Commission (SC), the Executive Committee (EC) and the Corporate Governance, Ethics and Sustainability Committee (CGSES). In line with these Committees, the information is subsequently communicated to the Board of Directors (BoD), ensuring the integration of Stakeholders' contributions in the decision-making processes and strategic definition.

Millennium bcp has mechanisms for engaging with different groups of Stakeholders that allow to collect valuable contributions to decision-making, continuous improvement and innovation processes. The management of these processes is also an essential driver for the consolidation of corporate reputation.