Relationship with Stakeholders
Millennium bcp aims to understand and integrate Stakeholders' expectations into its strategy, maintaining a continuous and transparent dialogue, using diversified communication channels, sharing information and consulting their opinions.
To contact Millennium bcp, within the scope of Sustainability issues, you can write to: sempremelhor@millenniumbcp.pt.
Communication channels
Millennium bcp promotes various forms of communication that complement each other, allowing it to identify and better understand the needs and expectations of Stakeholders.
The Bank uses not only the traditional channels of dialogue, such as branches, the website, general meetings, investor roadshows, meetings with Employees, but also promotes and streamlines new and innovative forms of dialogue, such as social networks.
Expectation Management
Millennium bcp promotes a continuous, transparent and responsible relationship with its Stakeholders, based on active listening and the integration of their expectations into the Sustainability strategy. Through regular consultation processes, the Bank identifies the needs and perceptions of the main interest groups, contributing to the definition of material issues and to the alignment of the Sustainability Master Plan (SMP).
Information Sharing
Promote dialogue to achieve common understanding platforms, with respect for the diversity of opinions from Stakeholders, results in increased efficiency insofar as this process contributes to the construction of a development model based on perception and response to the challenges presented.
Awards and Distinctions
Millennium bcp is an award-winning Bank at national and international level by the practices it develops as a result of its engagement with the Stakeholders, the people who are primarily responsible for its recognition.
Identification of Stakeholders
Millennium bcp identifies its Stakeholders based on the analysis of their activities and business relationships along the value chain. These are grouped into two main categories: those directly affected by the Bank's operations and the users of Sustainability information.
Stakeholders Management Model
Millennium bcp recognises that dialogue with Stakeholders is essential to understand, interpret and respond to their expectations.
