Managing Expectations

To identify and be able to meet the expectations of its Stakeholders, Millennium bcp keeps a close and transparent relation with all interested parties, based on an ongoing and straightforward dialogue.

The identification and follow-up of the issues deemed material by the Stakeholders of Millennium bcp, led to the identification of strong points and improvement opportunities in the Bank's activity, helping the Bank to determine its strategy in the wake of Sustainability, translated, formally, in the Sustainability Master Plan (SMP), a plan of commitments that aggregates a number of actions to be carried out by the Bank. The definition of the actions part of the SMP is based on a balanced relation between the identified material issues, the Bank's available resources and the economic and market framework existing at the time.